If you see an error when you update or restore

Update your Mac or PC

Plug directly into your computer

Plug your iOS device directly into your computer’s USB port (not into an attached keyboard or USB hub). If you still see an error alert, try a different cable.

A lightning to USB cable


Turn off your computer and your device. Then turn them on again.

Here’s how to restart your iPhoneiPad, or iPod touch.

Check your computer’s security software

Try again

Update or restore your device again.

Get more help

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