Ricoh Printer Issues Troubleshooting – XpertFix




We have all had that feeling, you are ready to leave the office, you grab your coat, you go to your Ricoh printer and there is nothing but a blinking light… Now what?!
If your Ricoh Printer is not printing, there are 10 common reasons why with simple solutions:

1.Check to see that the power cord is securely plugged into the wall outlet and printer. Turn on the power and check the status of your printing job.
2.Online Indicator. If the online indicator does not say on, press the [Online] key to activate it.
3.Red Alert Light. If the red alert indicator is staying and/or flashing red there is an error with the machine. Check for an error message on the Ricoh printer’s dashboard and take the required action to correct the problem.
4.Double check the paper tray to ensure that paper is still there, if it is empty load paper into the paper try or onto the bypass tray.
5.Print Configuration. If you are still having trouble with your printer, try to print a configuration page. If a configuration page cannot be printed, this is an indication of a malfunction in your Ricoh printer. Contact your service representative.
6.Interface Cable. Check to see that your interface cable is securely connected to the printer and your computer. Look for a fastener to help with security. Also make sure that you are using the correct interface cable; depending on your computer, there are different interface cables that are compatible with the Ricoh system. Be sure that you are using the right one and that the cable is not damaged or worn. All port connection settings should be checked for accuracy.
7.Data In. Look for a blinking or lit “data in” indicator on the printer after sending your documents to print. If this light is not lit or blinking, the data is not being sent to the computer. This could mean there is an interference with your network connection (contact your administrator to address) or the interface cable (refer to number 6).
8.Wireless LAN Signal Strength. Look for obstructions that could be affecting the signal strength when using the wireless LAN and try moving to a location where the signal is good. Check the wireless LAN signal from the [Maintenance] menu on the control panel.
9.Bluetooth. If you are using Bluetooth the signal strength could be affected. Try the following:
A.Ensure the Bluetooth interface unit is installed properly;
B.Check for obstructions between the computer, printer, and other devices;
C.Change the location of the computer;
D.And change the location of the printer.
10.Last Resort:  If your Ricoh printer will still not print after trying the above 9 common pauses causes of printer issues, contact your printer services representative. If you do not have a printer rep, try consulting a printer supply store for tips or possible options for your printing problem.

General Troubleshooting

1.Review any error codes reported by the machine. Ricoh copiers display error codes specific to any common problem the machine may experience. For example, the code may indicate a paper jam or the need to replace a component of the machine. Look up the error codes in your copier’s service manual or on Ricoh’s support website (link in Resources).

2.Power cycle the copier by turning off the machine, waiting approximately one minute and then turning the machine on again. Similar to rebooting your computer, this clears the copier’s memory and may resolve the problem. If you cannot turn off the copier using the device’s power switch, remove the power cord and wait at least one full minute before reconnecting your Ricoh copier to the power source.

 

3.Clean the copier if you’re experiencing problems with overall print quality, as dirt and debris may be the cause. Clean the glass top with a soft microfiber cloth dampened with window cleaner. Do not allow the liquid to pool on the copier, as it may seep inside and damage delicate electrical components. Use a can of compressed air to remove dust and toner particles from around internal components, such as the fusing area and drum unit, as this debris can reduce copy quality and may cause your copier to overheat.

4.Adjust the exposure or density settings on your Ricoh copier to improve print quality. When these settings are set too high or too low, your copies may appear too dark or too light. Typically, you can gain access to these settings using the control panel located on your machine.

5.Replace the toner cartridge. Copies that appear too light after adjusting your copier settings may indicate that your toner is reaching the end of its lifespan. If you have recently replaced the toner but still experience problems, remove the toner and verify your have removed all packaging before reinstalling it into your copier.

1.Reseat the paper currently loaded into your copier’s paper trays. Frequent paper jams often indicate a problem with how you loaded the paper into the tray. Sometimes simply removing the paper stack and reloading it into the tray can resolve the problem.

2.Inspect the paper tray and the area of the machine where the paper tray resides for debris and damage. Dust and debris, such as tiny shreds of paper, may prevent your copier from properly feeding the paper. If you see signs of damage, including broken or cracked components, replace the part to restore proper functionality. You can order replacement parts direct from Ricoh or from any authorized reseller (link in Resources).

3.Replace the paper currently loaded in the paper tray. If the paper jams continue, replacing the paper with new paper may help because old or wrinkled paper may not move through the copier properly.

4.Verify the paper you’ve loaded meets Ricoh’s requirements. Using paper that is too thick for the machine may prevent your Ricoh copier from operating as expected, and may also result in a paper jam. Refer to your owner’s manual or Ricoh’s website for a list of acceptable paper types for your specific model.

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