Common iPad Air problems and solutions

Anna Okon

iPad Air and the iPad Air 2 are among the best 10-inch tablets in the market, but according to, they come with flaws.

Here is a list of some of the most common problems and how to resolve them:

iPad won’t turn on

If your iPad won’t turn on, hold down the Home and Sleep/Wake buttons together for at least 10 seconds. You should see the Apple logo, and your iPad should boot up.

Plug in your iPad to charge and leave it for a while. You should see the battery icon on-screen. Let it charge for at least half an hour and then try to turn it on again.

If you’re still having trouble, plug your iPad into the computer with the latest iTunes running,  then press and hold Home and Sleep/Wake buttons. You’ll see the Apple logo, but don’t let go until you see the Recovery mode screen. Choose Update and see if it works.

Slow charging

 On the average, iPad should be fully charged in three or four hours. If yours is taking longer, do the following:

Try switching on Airplane Mode in Settings while the device charges. Refrain from using it while it is charging. You could also switch it off completely.

Make sure you are using the original 10W or 12W cable and charger that came with your iPad Air or Air2.

Also, be sure the charger is plugged into the wall socket and not USB charging.

Make sure that the cable connectors are clean.

Bluetooth pairing

Sometimes you’ll run into issues pairing your iPad with a Bluetooth accessory like a keyboard, speaker or headset.  If this is giving you problems, do either of the following:

Put on Bluetooth settings and delete the paired device.

Turn your device off and on and try setting up the connection again.

If possible, try turning your Bluetooth accessory off and on again. Make sure it is charged.

Some Bluetooth accessories can only have one connection at a time. You may have to reset and wipe an existing connection before you can create a new one, refer to the manufacturer’s manual for instructions.

No sound

If you find that your iPad Air is suddenly silent, to bring the sound back, check the volume settings and make sure there’s nothing plugged into the headphone port.

Double tap the Home button and close down all your open apps.

Try a reset first by holding down the Sleep/Wake key and the Home key together for around 10 seconds until the iPad restarts and you see the Apple logo.

To ensure the problem is not from the side switch, go into Settings > General and you’ll see the Use Side Switch option which can be set to Mute or Lock Rotation.

In the Control Centre, check to ensure that Mute is not on. You should also turn AirPlay and Bluetooth off to make sure that your iPad Air isn’t connected to another device and trying to play audio through it.

Try plugging something into the headphone port and taking it out again. You can also blow or fire some compressed air into the port just to make sure there’s nothing stuck in there.

Go to Settings > General > Reset > Reset All Settings and see if that helps.

If you still don’t have any sound, then it’s time to contact Apple.


The iPad will get hot if you use it a lot. But if it gets too hot, you’ll see a temperature warning on the screen and it will shut itself down.

If you’re using a case or cover, then it could prevent the iPad from cooling down. Try removing it.

If you’re in a warm environment, like a car or in the sun, then it will have an impact. Go somewhere, cool or turn on the A/C.

If you play intensive games for long periods, then it will get warm. Take a break now and then.

If your iPad Air gets hot often without any obvious cause, then take it back to Apple.

Freezing, crashing  and rebooting

 iPad Air can  crash  to the home screen or to a black screen. It can also display random reboots which always bring out the Apple logo and the home button will fail to respond at such times.

To solve this problem, try a reset. Hold down the Sleep/Wake button and the Home button for 10 seconds until you see the Apple logo.

Take a look at Settings > General > Usage and close down anything you don’t need running. Consider uninstalling anything you don’t want to use to create more space.

Always tap the Home button twice and swipe up any application you aren’t using in order to close them.

Try resetting your settings via Settings > General > Reset > Reset all settings.

Uninstall apps one by one in case a particular app is the one responsible for the problem.

Also back up and factory reset. Go to Settings > General > Reset > Erase All Content and Settings > Erase.

If you have a problem with Bluetooth keyboards and other Bluetooth accessories, simply stop using the accessory for a while and see if the freezing stops. If that is the problem, then you should contact the manufacturer and ask about a fix.

If you do a factory reset and don’t restore from a backup and the crashing and freezing continues, then take the iPad Air back to Apple and get a replacement.

Apple pushes out updates with bug fixes pretty frequently. You can keep an eye out for them in Settings > General > Software Update.

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